Terms & Conditions
Terms & Conditions
1. Payment and Order Policy
HGC uses PayFast for online transactions and is able to accept the following forms of payment:
You will be directed to the relevant Paypal option when you check out with your cart (place your order). You can also do a direct transfer and with this option, we reserve the right to cancel the order if payment is not received within 3 working days. It is the customer’s responsibility to ensure that payment is made timeously to allow for clearing by the banks in order to be received by us within 3 working days. It is recommended to forward us proof of payment as soon as payment is made to avoid orders being canceled by lengthy bank transfers.
2. Agreements of Sale
2.1 Placing a product in a shopping cart without completing the purchase cycle does NOT:
- constitute an agreement of sale; and/or
- constitute an order for such product, and as such, HGC may remove such product from the shopping cart if stock becomes unavailable and you cannot hold us liable if such product is not available when your purchase is completed at a later stage
2.2 An agreement of sale only comes into effect if and when:
- you electronically submit a properly completed order for one or more products in your shopping cart; and payment is either authorized, or received by HGC in its bank account. No sale is finalized until a product is delivered.
3. Value Added Tax (VAT)
HGC is VAT registered, and as such all prices listed on this site are already VAT-Inclusive.
4. Stock availability
Stocks of all goods on offer are limited. HGC shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should we be unable to fulfill any order placed by you at the advertised price due to stock having sold out, we will notify you and you will be entitled to a refund of the amount paid by you for such product.
HGC shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, we will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.
6. Product Release Dates
Products will not be delivered before the official release date. As such, pre-order products and sets that are not released yet, will be sold through HGC but will only be sent out for delivery on the official release date. In cases where pre-order items and other items are placed on the same order, shipping will be delayed until all products are ready to be shipped. If you would like to separate deliveries, please place two separate orders and pay shipping per delivery.
Please note that in certain circumstances we may be required to alter the delivery charges to you. In such circumstances you will be informed of the reason for the alteration and the new cost. You are entitled to a refund and cancellation of your order should the altered costs not appeal to you.
No orders will be shipped until payment is confirmed received by HGC.
8. Delivery Periods
8.1 Delivery periods are only regarded as having commenced upon payment confirmation being received by HGC. If paying with a specific credit card for the first time on the Website, or if we regard the transaction to be large and/or unusual, we may carry out relevant checks with the cardholder’s bank and the delivery period shall only be regarded as having commenced upon completion of such checks.
8.2 Delivery periods are calculated based on business days only. Saturdays, Sundays and public holidays are not taken into account in calculating delivery periods. So, for example, if you order something over the weekend, the delivery period will only start running on the next business day.
8.3 We make every effort to ensure that the information supplied on the Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform you.
8.4 All reasonable efforts will be made to dispatch orders within 24 hours (next day) except,
8.5 If you order the product after 12h00 on a business day (failing which, dispatch will be delayed to the following business day)
8.6 Dispatch will be completed a maximum of 3 work days after receipt and verification of payment.
8.7 Please allow additional time for large or out of the ordinary orders.
8.8 Special deliveries can also be arranged and the costs should stay between the limits mentioned under “Shipping”.
9. Return Policy
Only products that are defective due to manufacturing errors can be returned to us. We will contact the local distributor and facilitate replacement. For Trading cards please note that no Singles will be accepted for returns, neither will any opened product or boxes be accepted for returns. Due to sanitary issues, no clothing will be accepted for a return.
9.1 Unsatisfactory Product Condition
HGC takes all measures to ensure that products are always packaged with protection against foreseeable damage that could occur during the post/delivery process. Should damaged items be received by the purchaser, it should immediately be reported to the relevant shipping agency and should not be accepted and received by the purchaser. Acceptance of any parcel constitutes an agreement that the parcel has not been damaged in transit.
9.2 Unsatisfactory ‘Single’ card condition
HGC takes all measures to ensure that the condition of ‘single’ cards is NM (Near Mint). This is unfortunately not always possible, especially with older editions. Should the purchaser be unsatisfied with the condition of a purchased card, said purchaser should contact us immediately to try to resolve the issue.
Your privacy is important to us. We will never sell or supply your details to a third party. The details collected by us are used for order processing and, if you selected it, email distribution. We will not spam you and any requests to be excluded from communication/distribution lists will be honoured.
10.1 WHAT INFO WE COLLECT?
· contact information including email address and cell phone numbers
· demographic information such as postcode, preferences and interests
· other information relevant to customer surveys and/or offers
10.2 WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping.
· We may use the information to improve our products and services.
· We may periodically send promotional emails about new products, special offers or other
information which we think you may find interesting using the email address or and Cellphone numbers which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone .
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
10.4 CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at ([email protected], or sms unsubscribe me to 0615412540).We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The ECT Act states that when goods or services are offered by way of certain electronic transactions, the seller thereof must make certain information about it available to customers on websites where the goods or services are offered.
All prices are subject to change without notice due to fluctuation Rand/Dollar exchange rate. The prices shown in this online catalog supersede all previous catalogs. However, we cannot control price increases by our suppliers. We also reserve the right to correct misprints. We will notify you before charging you more than the price shown in this catalog during the online catalog's life.
HeroesofGC.com's information is as follows:
"Heroes of Games and Comics", registered in South Africa.
Registration number 2005/185435/23.
- Video gaming supplies and accessories.
- Trading Cards, including: Pokemon, Yu-Gi-Oh! and Magic the Gathering.
- Figurines, Statues and Collectibles.
- Comics, Manga and Graphic Novels.
- Video gaming, Anime, and Comic related DVD's.
- Video gaming, Anime, and Comic related Apparel and Merchandise.
Official email address:
Save for heroesofgc.com being liable to you –
under the Consumer Protection Act 68 of 2008 (“CPA”) in relation to any products sold by heroesofgc.com to you via the Website; and under sections 43(5) and 43(6) of the ECT Act in relation to heroesofgc.com’s payment systems not being sufficiently secure,
Neither heroesofgc.com nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website. Furthermore, heroesofgc.com makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors via email.
Although the products sold via the Website may be under warranty, the Website itself is supplied on an “as is” basis and has not been compiled or supplied to meet your individual requirements.
It is your sole responsibility to satisfy yourself prior to accepting these T&C that the service available from and through this Website will meet your individual requirements and be compatible with your hardware and/or software. Information, ideas and opinions expressed on this Website should not be regarded as professional advice or the official opinion of heroesofgc.com and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Website.
No Endorsement or Sponsorship. You may not use or display Wizards’ trademarks or copyrighted materials in a manner likely to create the impression that Wizards is an official sponsor or author of your Commercial Site, or that Wizards endorses or has otherwise expressly licensed the Commercial Site. Any endorsement or sponsorship must be approved by Wizards in a separate agreement.
"Wizards of the Coast", "Magic: The Gathering", and their logos are trademarks of Wizards of the Coast LLC in the United States and other countries. © 2010 Wizards. All Rights Reserved. heroesofgc.com is not affiliated with, endorsed, sponsored, or specifically approved by Wizards of the Coast LLC. heroesofgc.com may use the trademarks and other intellectual property of Wizards of the Coast LLC, which is permitted under Wizards’ Commercial Site Tool Kit Policy. MAGIC: THE GATHERING® is a trademark[s] of Wizards of the Coast. For more information about Wizards of the Coast or any of Wizards’ trademarks or other intellectual property, please visit their website at (www.wizards.com).
Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorized access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that heroesofgc.com suffers any damage or loss.
13.1 You agree and warrant that your log-in name and password shall:
be used for your personal use only; and
not be disclosed to any third party.
You allow HGC to take all reasonable steps to ensure the integrity and security of the Website and back-office applications.
14. Changes to Agreement
heroesofgc.com may, in its sole discretion, change these T&C or any part thereof at any time on notice to you. It is your responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on, or from using in any way, the Website.
Save for urgent or interim relief which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and HGC on any matter provided for in, or arising out of these T&C, and not resolved through the Customer Relations Department of HGC then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. The expedited arbitration rules may be downloaded from: http://www.arbitration.co.za/downloads/expedited_rules.pdf.
These T&C shall commence from the date on which they are published on the Website and continue indefinitely, as amended by HGC from time to time (as described above), for so long as the Website exists and is operational, HGC being entitled to terminate these T&C and/or shut down the Website at any time (subject to still processing any orders then already placed and accepted by HGC).
17. Pricing errors
Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.